Frequently Asked Questions

General Questions

Is it save ordering with Cannabisnurseadvisor.com?
Yes, we do suggest you the better use of cannabis. It is 100% safe and secure.
How my order will be packaged?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.
How do I place my order?

Here’s a step-by-step guide on placing your order online with Cannabisnurseadvisor.com

  1. Locate the products you are interested in ordering by going to http://cannabisnurseadvisor.com/product-category/shop/
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
  8. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available.
    Congrats, you have now placed your order!
Can I edit / cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email info@cannabisnurseadvisor.com with the order number you would like canceled. If you would like your order canceled and it has not shipped out yet, please email info@cannabisnurseadvisor.com. All order edits/cancels are made on a best-efforts basis.

What payment methods do you accept?

We accept PayPal, Credit/Debit Cards and Cash on Delivery.

What are the shipping fees?

Shipping fees are $20 for orders under $149. For orders over $149, shipping is free.
Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

What will happen to my order if I don't submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

What is the difference between Sativa and Indica?

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits. The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.
Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses. Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

Relieves body pain
Relaxes muscles
Relieves spasms, reduces seizures
Relieves headaches and migraines
Relieves anxiety or stress
Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

Feelings of well-being and at-ease
Up-lifting and cerebral thoughts
Stimulates and energizes
Increases focus and creativity
Fights depression

Common Questions

Are the product images real?

Yes! Product images are taken by us (unless provided by our vendor). Images are not Photoshopped or enhanced.

What if my package is going to the wrong destination?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Do you Charge Tax?

Yes. We charge GST / HST depending on which province we are shipping to. This amount will be shown in your cart and checkout.

Do you provide refunds?

We do not offer refunds or returns on any product other than vape products. If you do have an issue with one of our vape products please send customer service a short video showing the issue at hand.

I made the payment but my order is still On-hold. Why?

First go into your baking app or on the online banking site and check the status of the transfer, if it says ‘Sent’ that means we haven’t accepted your payment yet. 

It can take up to a day for us to accept your payment depending on when you sent it, once it is accepted you will be notified via email and the transfer status will say ‘Accepted’. 

It’s Been 2 Or More Days:

If we still haven’t accepted your transfer after two or more days you can send a manual reminder from your online banking or app, if you can’t send a reminder you can email our customer service team.

My Transfer Status Shows ‘Accepted’:

If your transfer was accepted but your order is still on-hold you need to send customer service a screenshot of the transfer details showing that it was accepted. 

Customer service can be reached at info@cannabisnurseadvisor.com

Have a Different Question?

Email us anytime

Or call — 344 532 2352